Free shipping from 150 € (DE+AT)

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Support & Contact

You need product advice or have a question about your order
Our professional service will be happy to advise you. The service team is there for you from Monday to Friday. You can reach us in the support chat until 5 p.m.

frequently asked Questions

shipping

How much are the shipping costs?

For orders over 150, shipping within Germany is free. You can find a detailed breakdown of our shipping costs in our  Shipping cost overview

How long does the delivery take?

When delivered in Germany, items that can be delivered with DHL Standard will reach you within around 1-3 working days. If you order by 4:00 p.m., we will hand over your package to our shipping service provider the next day.

When delivering to Austria, items that can be delivered with DHL Standard will reach you within around 2-5 working days.

DHL Express: When delivered with DHL Express, deliverable items will reach you within around 1-2 working days. Express delivery can only be guaranteed if the order is received by 12 p.m. (Monday to Thursday). Delivery within Germany is guaranteed to reach you on the next working day (except Saturday) for orders placed by 12 p.m. Please note that express shipping is not possible to post offices and packing stations.

Note: If payment is made in advance, the delivery period begins five days after the payment order was placed. For all other payment methods, the day after the contract is concluded. The delivery period ends at the end of the last day of the period. If the last day of the deadline falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, such a day will be replaced by the next working day.

Further information can be found on the page shipping.

Can I also order abroad?

Of course, we also deliver to other EU countries. We have set up our own online shop in Switzerland. Shipping outside the EU is currently not possible.

Is delivery to a packing station possible?

Of course, you can also have your items delivered to packing stations and post offices within Germany. With the exception of express shipments: It is not possible to deliver to packing stations and post offices.

Please note that delivery to a packing station is only suitable for shipments up to 60x35x35 cm and a maximum of 31.5 kg!

Where is my order?

You will receive a confirmation email as soon as your shipment leaves our warehouse.


As a rule, orders placed by 4:00 p.m. leave our warehouse on the next working day. Please understand that it may take a little longer if there is a high volume of work (e.g. due to promotions or public holidays).

If you have a customer account, you can view the status of your order there.

Cancellation and returns

How can I return a product?

You can return the goods to us within 14 days of receipt. Simply use our Returns portal.

You can read more about the subject of revocation in the Right of withdrawal.

Can I edit or cancel my order?

Our ordering and logistics process is fully automated so that you receive your goods quickly. Therefore, the time window to cancel an order is very short.

My studio flash is broken. What can I do?

If your flash is defective, it is best to contact our service partner:

Rüdiger Maerz GmbH
Weidenbaumsweg 103
21035 Hamburg
Telephone number: 040 7314077
Opening hours: Monday Friday 8:00 a.m. - 6:00 p.mhr

Link to repair form: http://www.fotomaerz.de/ repairservice/reperaturservice.php

  • If you have any questions about our tripods, studio flashes, photo filters, LED continuous lights, microphones, MIOPS, smart home products, our photo accessories or questions about your order.

    +49 40 270 750 277

    You can reach us Monday-Friday from 9:00 a.m. to 5:00 p.m.

  • If you have any questions about our action cams, gimbals, digital cameras, surveillance cameras, scanners, digital picture frames or dash cams.

    +49 40 270 750 270

    You can reach us Monday-Friday from 9:00 a.m. to 5:00 p.m.

Video support

You now have the opportunity to receive advice via video chat. From the comfort of your sofa!